Transparency
Why we adjust prices — and how we stay fair about it
Nobody enjoys a price adjustment. So here we explain openly what is behind it — and the rules we bind ourselves to.
What is behind an adjustment
- General inflation: wages, energy and infrastructure get more expensive for us too, year after year.
- Our suppliers' terms: software vendors, data centers and service providers adjust their purchase and license prices regularly — part of that we have to pass on.
- Investments you benefit from: continuous product development, up-to-date security and data protection, and fast, personal support with real people.
Our transparency rules
- We adjust prices at most once per contract year — effective only from the next contract year.
- Every adjustment is announced before your cancellation window begins — so you can decide calmly whether to renew, reduce or cancel.
- Cancellation and reduction are possible up to three months before the end of the contract year, in text form — replying to our email is enough.
- No hidden fees: whatever changes is stated in the announcement — old and new price side by side.
The contractual basis is in our terms of use (sections 4 and 5). Questions about your adjustment? Get in touch — we will walk you through your invoice line by line.
Let's talk.
Get a free initial consultation — we take your business to the next level.